Desk Side Engineer – Field Support Representative L2
{Sr Analyst }
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Location: Prague
The Opportunity:
Subject matter expert on End User Computing, Field Services and Third Party Partner Management that are also supplying these services and resources for JP
Your Key Result Areas:
Manage Risks, Issues and action logs and obtain JP sign offs
Manage regional resources and Team Leads assigned to Field Services Delivery
Plan Resource Training Plans.
Work closely with our Third Party Partner Network and manage service provided and relationships.
Understanding of Desk side Support Management duties and process
Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
Strong JP and Vendor Relationship Management
Project Management of your work stream
Strong understanding and skills in SLA, KPI Management
Review with the Delivery Managers and other internal departments
Periodic reviews with JP and Vendors
Review and approve vendor invoices for payment
Ensure Management of Full Time or Dispatch Engineers at various locations in the region via documented process to our Delivery and Partners.
Your Qualification:
- Bachelor’s degree in information technology, software engineering, computer science, or related field
- Fluent in English
What you can expect
- You will be able to work with a team provide best-in-class cloud solutions for the intelligent workplace, applied innovation, and managed services
- Drive your own career
- Market conform benefits
Our strength is built on our ability to work together. Our many backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our clients. We looking for someone who drives in this setting and is inspired to craft significant solutions through true collaboration.
About Cognizant
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world. We are an equal opportunity employer and value diversity at our company.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Jul 06 2023
