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Position
BOUTIQUE BEAUTY CONSULTANT
located in Prague, Czech Republic
YOUR IMPACT
As an ambassador for our Maison, you embody and transmit Dior's values to your customers. Under the responsibility of the Account Manager and their Assistant Managers, you will ensure the development of your sales while guaranteeing the excellence of our customer service.
Main Responsibilities
Customer service:
You put the relationship and the customer experience at the heart of all your actions and you commit to:
- Provide your customers with a unique experience by creating a sincere bond: a warm welcome, building trust, mutual discovery, embodying the "Dior promise".
- Develop a unique customer experience and irreproachable service: active listening to needs, adapted and personalized services and proposals, (make-up, skincare and perfume consultation) storytelling.
- Develop a regular clientele and develop local and international clientele by using the different tools and means at your disposal: preparing and anticipating tomorrow's needs, inserting, clientelling, phoning, animations.
- Be part of the results of your store's customer satisfaction questionnaire and propose action plans.
Sales Development:
- Apply the unique Dior selling method.
- Ensure the achievement and follow-up of the objectives set both individually and collectively.
To be a committed and responsible actor within your team and our Maison:
- To embody Dior's values.
- Foster and develop team spirit.
- Participate, animate and share during briefings.
- Proactively contribute to the overall running and harmony of the counter, by respecting Retail Excellence and the sales procedures set by the Counter Management (checkout, point of sale management, merchandising, stock, etc.).
- Respect the grooming (uniform, make-up, hairdressing, manicure).
Profile
WHO YOU ARE
Must have:
- Minimum 1 year experience in Sales in high-end cosmetics, luxury goods
- Punctuality, precision, efficiency in tasks execution
- Team player with ability to create good atmosphere in work
- Very good cosmetic and make-up application knowledge & skills
- Knowledge of Czech & English
Hard skill:
You have an innate sense of customer service and excellent interpersonal skills and have a taste for challenges and sales.
- Result orientation
- Sense of service in a luxury environment
- Ability to listen and advise
- knowledge of a business management application
Soft skills:
- Dynamic and empathetic
- Exemplary (application of procedures, attitude, presentation, elocution)
- Team spirit
- Respect of confidentiality
WHAT CAN WE OFFER ?
- A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
- Beyond this role, your development is a pillar of our ambition. Parfums Christian Dior, as part of LVMH, offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses.
So, How Far Will You Take Dior?
