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We're looking for a dynamic person who doesn't like boredom. Someone who enjoys communicating with people of different nationalities. If you are this type of person, continue reading.
Our company is a global leader in animal nutrition and fish feed. Our advanced nutritional solutions are at the origin of food for millions of consumers worldwide. Our purpose is Feeding the Future. This means you'll work with a lot of enthusiasts who are passionate about their work.
Your role
- To provide administrative support to the sales team dedicated to Export, which operates in 19 different countries in Central, South and East Europe
- To liaise with other international departments on administrative matters of mutual importance.
- To work in a team but use your own initiative
- To handle advisory and commercial customer requests
- To ensure adequate and reliable customer administration, in order to contribute to customer satisfaction
- To perform activities including accepting and processing of incoming orders, answering questions, solving problems and customer complaints&claims on orders so that customer satisfaction and continuity of the relationship are guaranteed
- To support and initiates follow-up actions by contacting customers and informing them about products in order to contribute to the realization of effective customer communication
- To answer questions about product assortment and applications, production based on standard products, quoting prices and delivery times
Your qualification and experience
- Minimum of 2 years experience in customer service or sales department working for an international company
- Fluency in Czech and English language is a must
- Excellent communication skills (friendly, positive and efficient)
- Intelligent and proactive in finding solutions
- Independent worker
- Pleasant phone voice
- Reliable and high sense of responsibility and urgency
- Not afraid to pick up the phone with customers and international colleagues to solve any disasters before they happen
- Commercial skills (ability to hear sales opportunities and to act upon them)
- Resistance to stress and ability to prioritize
- Full of energy, eager, and capable to learn and grow
What we offer
- Working for Nutreco means a fantastic position in an international working environment with lots of development opportunities.
- Competitive pay and benefits
- Flexible working arrangement, home office possibility
- Pleasant office location in Prague 9, free parking
- 5 weeks of holiday
- 3 sick days
- Pension plan with contribution
- Supportive and collaborative team
- To join internal meetings abroad if you are interested in travelling (not mandatory)
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